TCGpal
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TCGpal

Support

TCGpal support covers account access, billing, scans, AI grading results, collections, and data requests. Send a message below, open a ticket in the app, or email hi@tcgpal.app from the address on your account when you can. We aim to reply within 2 business days; ownership checks can take longer.

Contact Support

Send us a message below and we will reply by email. Signed in on the app? Open Profile, then Help and support to start a ticket and follow the conversation there. You can also email hi@tcgpal.app. If you are writing about your account, please use the email address connected to your TCGpal account when possible.

Writing about your account? Use the email on that account so we can verify it.

Response Time

We aim to respond to support requests within 2 business days. More complex account, billing, or data requests may take longer if we need to verify account ownership or investigate the issue.

Common Support Topics

  • Account access, login issues, and profile questions.
  • Billing, subscriptions, renewal, and cancellation questions.
  • Card scans, AI grading results, and image upload issues.
  • Collection, wishlist, inventory, and trade-related questions.
  • Privacy, account data, and data deletion requests.

What To Include

Include a brief description of the issue, your TCGpal profile handle if available, the email address connected to your account, and any relevant details such as the card name, scan date, subscription status, or device where the issue occurred.

Privacy and Data Requests

For more information about how TCGpal handles data, see the Privacy Policy. To request account deletion, review the Account Deletion page.