TCGPal

Support

TCGPal support covers account access, billing, scans, AI grading results, collections, and data requests. Email hi@tcgpal.app from the address on your account when you can. We aim to reply within 2 business days; ownership checks can take longer.

Contact Support

Email us at hi@tcgpal.app with your question or issue. If you are writing about your account, please contact us from the email address connected to your TCGPal account when possible.

Response Time

We aim to respond to support requests within 2 business days. More complex account, billing, or data requests may take longer if we need to verify account ownership or investigate the issue.

Common Support Topics

Account access, login issues, and profile questions.
Billing, subscriptions, renewal, and cancellation questions.
Card scans, AI grading results, and image upload issues.
Collection, wishlist, inventory, and trade-related questions.
Privacy, account data, and data deletion requests.

What To Include

Include a brief description of the issue, your TCGPal profile handle if available, the email address connected to your account, and any relevant details such as the card name, scan date, subscription status, or device where the issue occurred.

Privacy and Data Requests

For more information about how TCGPal handles data, see the Privacy Policy. To request account deletion, review the Account Deletion page.